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FAQ

Reservations

Check in is at 3:00 pm and check out is at 12:00 pm.

Yes, an early departure fee in an amount of one night’s room and tax may apply. The policy may vary based on time of year or rate type selected.

72 hours prior to arrival. This may vary based on the rate type selected.

A valid chip-enabled credit card is required at check-in.  $100 will be held on the card for any incidentals. Tilden Hotel does not require a deposit at the time of booking.  Certain rates or special offers will have restrictions and may be charged at the time of booking.  The advance purchase rate is 100% pre-paid and nonrefundable.

$24 per night amenity fee plus tax will be added to your stay.

If you did not book direct on tildenhotel.com, you will need to contact the agency or website where the reservation was originally made for any changes.

Photo ID and a valid chip enabled credit card is required at check in. There is no minimum age for check in.

Feel free to reach out to [email protected] or reach us at +1 (415) 673-2332

For exclusive special offers from Tilden Hotel, please join our email membership by signing up here. Check out the latest on www.tildenhotel.com/special offers. You can also follow us on Facebook or Instagram.

We would love to host your group! Contact the sales team [email protected] and we’ll work with you to make your group and event a wonderful experience.

The rates do not include tax. The current tax is 16.45 percent. Hotel fees in San Francisco include 14 percent occupancy tax, 0.195 percent California Tourism fee, and a business district fee of: 2.25 percent.

If you need to modify a reservation made on TildenHotel.com please click here to update online.  If you have any issues, please call our reservations team at 877.854.4106.

Hotel Services Amenities

Tilden Hotel offers complimentary WiFi in the lobby. The nightly amenity fee includes WiFi in the guest rooms and throughout the hotel.

Yes! We have a wonderful cafe that is open 7-days per week from 6:00am to 1:00pm.  The Douglas Room is open 2:00pm – 1am Monday through Saturday and closed on Sundays. They provide room service from 2pm-11pm except for Sunday.

Yes, We have partnered with a local dry cleaner to provide this service. Same day dry-cleaning is available if delivered prior to 10am.  Pricing varies based on item and is provided on the menu.

We have a 24 hour fitness room with a rowing machine, Peleton bike, free weights, yoga mats, and a space for TRX.

Our garden is currently being refreshed and closed to guests. The outdoor garden provides a unique space to relax, play games, and enjoy your coffee from the cafe or a beverage from The Douglas Room. In addition to the Garden, we have our Tilden Rooftop which is available for private parties.

The front desk can hold packages, please email [email protected] to let us know and make sure to include the guest’s name on the packages.

We have two designated meeting spaces, as well as flexible space throughout the hotel. To learn more about The Mechanics Room and The Rooftop, please view meeting spaces.

Yes, if arranged in advance. Please send an email to [email protected] to make the arrangements.

The Tilden Hotel welcomes honeymooners and we have a Romance Package for special amenities. Please email [email protected] or call +1 (415) 673-2332 prior to your arrival for any special requests.

Yes, the hotel has an elevator located at the lobby level just past the front desk.  The elevator has a limited capacity.

If you lost an item while staying at Tilden Hotel, please complete our online form with your contact information and description of the item.  Lost & Found Form.

Transportation / Location

We are happy to provide suggestions for transportation.  Only pick up from the hotel can be arranged by us due to flight schedule changes.

We offer valet services only which are $49+tax, per night, for regular sized vehicles and $69+tax for oversized vehicles.

Uber fares are subject to change and can vary, however, the approximate fare from San Francisco Airport (SFO) to Tilden Hotel is $30 – $60 (a taxi would be approximately $55).  The approximate Uber fee from Oakland International Airport to Tilden Hotel is $40 to $80 (a taxi would be approximately $75).

Request Uber at the Front Desk and have Uber charges directly billed to your room!  The first hotel In San Francisco to feature this Uber Central service.

The closest Bart station is Powell street. It is .3 miles (4  blocks) away from the hotel. Directions from Powell Street BART to Tilden Hotel from Market Street head north on 5th Street, left on Ellis Street and left on TaylorStreet.

Tilden Hotel offers valet parking for your convenience (fee).  There are several parking lots near the hotel for self-parking as well.  The rates vary but can be $20 – $60 per day.

The closest cable car is the Powell Street turnaround. This is also a very popular tourist destination.  It is just 3 blocks away (.3 miles).  For more information on times / fares: https://www.sfmta.com/routes/powellhyde-cable-car

Yes, the valet parking allows for unlimited ins and outs.

The Moscone Convention Center is .7 mile away from Tilden Hotel.  It is approximately 15 minutes to walk.

The Tilden Hotel is located on Taylor Street and the cross streets are O’Farrell Street and Ellis Street.

Union Square is a short (3 blocks / .3 mile) walk from Tilden Hotel.  Just walk one block north Geary Street, turn right and in 2 blocks you will be at Union Square (Powell Street).

Rooms

Yes, rollaway beds are $20 per night and cribs are complimentary.  Both are subject to availability.

The Tilden is a non-smoking hotel. Smoking is permitted 15 feet from the front door.

Limited accessible rooms with queen beds are available on request. Please call ahead to make arrangements or email [email protected].

We love pets!  We have a maximum of 2 pets per room. Pet cleaning fee of $50 will apply. We do ask that you let us know in advance.

There are many walkable streets in San Francisco, and we have a pet-friendly park, Boeddeker Park on Eddy St.

Yes, Tilden Hotel guest amenity fee is $24 plus tax per day. This Amenity Fee includes:

  • Hot, fresh coffee and tea during your stay each day from 6:00 AM – 5:00 PM
  • Unlimited newspaper and magazine downloads from around the globe through PressReader. Must download the PressReader application.
  • High-speed Wi-Fi access
  • $10 credit to The Douglas Room. Valid ID and room number may be required for certain items. Some items based on availability.
  • Board game rentals
  • Discounts on items in our retail center
  • Delivery fee waived when you order Brown-bag Room Service
  • 24-hour fitness room with a Peloton bike and a Concept 2 row machine
  • Yoga mats
  • Same-day garment pressing and shoe shine. For same-day services, drop items off prior to 10:00 AM.
  • Unlimited local calls
  • Store your bags before or after check-out
  • Holding of packages you have shipped

Every room has a mini-refrigerator, coffee and tea maker and a hair dryer for your convenience. Our rooms offer a locally Sourced Mini-Bar.

Every room at the Tilden Hotel has a ceiling fan and windows that open for fresh air.  The hotel does not have air conditioning.

The rooms have a stand-alone heater and provide sufficient heat in cold weather.

The most recent renovation was completed in 2017

Yes, the Junior Suite has a separate living area with a Queen Size Sofa Bed and additional TV.

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